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Privacy Policy

Our Privacy Policy applies to the use of our products and services, as well as visits to our website from 1 January 2018. It does not apply to the handling of personal data on other company websites or social platforms with which we collaborate.

For purposes of clarity, we define a few important aspects below:

  • Personal data is all information that can be linked to you directly as an individual.

  • Anonymised data is information that can no longer be linked to you directly as an individual.

  • Personal data handling is the use of personal information and applies to the collection, storage, revision, composition, distribution and deletion of this information.
  • Customer/User is anyone who visits or uses our services.

How do we collect your personal data?

Information that we collect about you depends on the type of services you use, subscribe to or visit on our website, as well as information you provide to us in inquiries or other contexts.

We collect personal data that:

  • You provide to us when, for example, registering for our services, subscribing to our newsletter or contacting us with questions.
  • Is registered automatically when you send an e-mail or visit our website.
  • We receive from other sources, such as other service providers or from publicly available registers (such as the national population register). You are not required to provide us with personal information, but this may mean that we are unable to offer you all of our services.


What kind of personal data do we collect about you?

We collect personal data in the following categories:

  • Name and contact information.
  • Information generated in connection with the use of services, such as activities on our website (including date and time and browser used, IP addresses, screen size, etc.).
  • Other information on the use of services, such as data collected using cookies and similar technologies during visits to our website.

  • Other information that is collected based on your consent. You will receive information on data collected about you and what it is used for when we request your consent.


How do we use your personal data?

We use the information collected for the following purposes:

We use personal data and anonymised data for marketing purposes in compliance with applicable legislation. These activities include:

  • Creating target groups for marketing.
  • Adapting and targeting marketing activities.

  • Sending marketing e-mails after receiving consent or in compliance with applicable legislation.
  • Customer satisfaction surveys and similar activities.
  • To ‘launder’ contact information through customer files on Facebook, Google and other digital platforms, so that we can communicate with you and other similar users through these channels.

Legal requirements: We handle personal data to meet our legal accounting obligations and to provide the authorities with the required information. We only handle personal data to the extent necessary and compatible with the specific purposes stated and will always take your privacy into consideration.


How do we protect your information?

Your personal data is protected by physical, technical and administrative security measures.

With whom do we share your personal data?

It may be necessary for us to provide personal data to:

  • A court of law and government authorities when required by law.
  • Other companies in connection with an acquisition or merger.


How long do we save your information?

We save your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy. The storage of anonymised information is not subject to such limitations or requirements.

How do we use cookies?

We use cookies on our website and in associated digital channels. Cookies help us to determine, for example, which pages on our websites are visited by users and for how long. The information is used, for example, for the granting, development and analysis of services and targeting of online advertisements.

We use cookies for the following purposes:

  • Improving our websites by analysing which pages are most popular, which links visitors used to access our website or access external websites afterwards, as well as the length of time users spend on our website.
  • Collecting statistical data on the number of visitors to our websites and other digital services, as well as evaluating the effects of advertisements.
  • Collecting information in order to direct announcements or content towards a specific target group. We may combine information from cookies with other information we have registered when permissible by law or after having received your consent.

  • Our website may contain links to third-party websites, products and services, including social media (such as Facebook's social plugins). Third-party services or applications that are accessible on our website are subject to the third party’s privacy policy. We advise you to familiarise yourself with the privacy practices of these third parties.


 What are your rights and options?

  • You have the right to know what information we have registered about your (subject to the limitations of the applicable legislation).

  • You can demand that incorrect, unnecessary, incomplete or outdated personal data be corrected or deleted.
  • You can opt out of direct marketing.
  • You can revoke any consent granted to handle personal data your have provided to us.
  • You can deactivate the collection of data for Google Analytics.
  • Støtvig Hotel's website uses Facebook Pixel. - A Facebook Pixel anonymously tracks who has visited the website and which pages they have visited. This tracking is used to be able to offer relevant marketing in Facebook's channels. The capsule lasts for 180 days, and no personally identifiable information is collected or tracked.


How can you learn about changes to the Privacy Policy?

We may need to update our Privacy Policy as our operations and services develop and therefore encourage you to check the latest version of this Privacy Policy regularly on the Støtvig Hotel website.